by Global Communications Consulting | Sep 27, 2021 | Uncategorized
A Third View This occasional series offers three perspectives on notable crises. Kerstin Mumenthaler, provides the operational view of a commercial pilot and considers human factors, John Bailey examines the communications aspects and Jerry Allen draws conclusions on...
by Global Communications Consulting | Jun 18, 2021 | Uncategorized
A Third View This occasional series offers three perspectives on aviation incidents. Kerstin Mumenthaler, provides the operational view from the cockpit and considers human factors, John Bailey examines the communications aspects and Jerry Allen draws conclusions on...
by Global Communications Consulting | Apr 9, 2018 | Uncategorized
Ever since Virgin America became the first airline to offer on-board Wi-Fi in 2008, it didn’t take Nostradamus to predict that the day would come when an aviation emergency would be broadcast live in real-time by a passenger using this new online connectivity option....
by Global Communications Consulting | Oct 1, 2017 | Uncategorized
The dramatic photos and videos of an engine explosion taken by passengers on an Air France A380 super jumbo flying from Paris to Los Angeles last week were a reminder of the hyper-visible world in which airlines now operate. Any incident, no matter where it happens,...
by Global Communications Consulting | Apr 1, 2017 | Uncategorized
Now that the dust is settling on the United Airlines saga, what else is there to say about this latest example of the power of unhappy customers armed with smartphones to turn a badly-handled service issue into a full-blown reputation firestorm? This one ticked all...
