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A Third View – German Floods – July 2021

A Third View – German Floods – July 2021

by Global Communications Consulting | Sep 27, 2021 | Uncategorized

A Third View This occasional series offers three perspectives on notable crises. Kerstin Mumenthaler, provides the operational view of a commercial pilot and considers human factors, John Bailey examines the communications aspects and Jerry Allen draws conclusions on...
A Third View – Ryanair forced landing into Minsk

A Third View – Ryanair forced landing into Minsk

by Global Communications Consulting | Jun 18, 2021 | Uncategorized

A Third View This occasional series offers three perspectives on aviation incidents. Kerstin Mumenthaler, provides the operational view from the cockpit and considers human factors, John Bailey examines the communications aspects and Jerry Allen draws conclusions on...
For Airlines, Real-Time Crisis Communications Just Became More Real

For Airlines, Real-Time Crisis Communications Just Became More Real

by Global Communications Consulting | Apr 9, 2018 | Uncategorized

Ever since Virgin America became the first airline to offer on-board Wi-Fi in 2008, it didn’t take Nostradamus to predict that the day would come when an aviation emergency would be broadcast live in real-time by a passenger using this new online connectivity option....
Preparing For Crises In A Hyper-Visible World

Preparing For Crises In A Hyper-Visible World

by Global Communications Consulting | Oct 1, 2017 | Uncategorized

The dramatic photos and videos of an engine explosion taken by passengers on an Air France A380 super jumbo flying from Paris to Los Angeles last week were a reminder of the hyper-visible world in which airlines now operate. Any incident, no matter where it happens,...
Easy To Criticise, Harder To Get It Right

Easy To Criticise, Harder To Get It Right

by Global Communications Consulting | Apr 1, 2017 | Uncategorized

Now that the dust is settling on the United Airlines saga, what else is there to say about this latest example of the power of unhappy customers armed with smartphones to turn a badly-handled service issue into a full-blown reputation firestorm? This one ticked all...

Recent Posts

  • A Third View – German Floods – July 2021
  • A Third View – Ryanair forced landing into Minsk
  • For Airlines, Real-Time Crisis Communications Just Became More Real
  • Preparing For Crises In A Hyper-Visible World
  • Easy To Criticise, Harder To Get It Right

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